YOUR PERSONAL INFORMATION

The principles of personal data protection at RC TEAM

Your requests to modify your

personal

data

  • As a user of the services provided by RC TEAM, you can modify your personal data from your customer account.

  • If you wish to delete your customer account, you can also do so (please note that this action is irreversible and you will lose access to your order history, loyalty points, promo codes, etc. However, you will be able to create a new customer account) from your customer account.

  • You can export your personal data from your customer account.

  • For any other requests to access, obtain, correct, or delete your personal data, please contact our data protection department.

Introduction

This page describes the principles by which RC TEAM collects different types of data about its customers. The elements described on this page are explained in detail in RC TEAM's data protection principles.

This page also details RC TEAM's commitments regarding its security and data protection policy in order to respect your privacy as much as possible.

Definitions

In order to avoid any inaccurate interpretation, here are some explanations of the terms used:

  • Personal data: any information relating to an identified or identifiable natural person is deemed to be "an identifiable natural person" a natural person who can be identified, directly or indirectly.

  • Processing: any operation or set of operations performed on personal data or sets of personal data, whether or not by automated means (collection, recording, transmission, storage, retention, retrieval, consultation, use, interconnection, segmentation, etc.).

Data controller:

Any processing of personal information communicated to RC TEAM is carried out under the responsibility of the company RC TEAM, ZA du Pinay 2 42700 Firminy, 48185459400043.

How do we collect data about you?

The collection of your personal data (such as your name and contact details) is most often based on your customer relationship or other relevant relationship with us. For example, we collect data when you perform actions on our services, register as a user of our site, use the services of RC TEAM, or provide us with other information.

When you use RC TEAM's network and communication services, by For example, when you place an order, create a customer account, or send an email, your identification data is stored in our systems for the purpose of using our services.

When you visit RC TEAM websites or load pages, you leave us various types of anonymous browsing data, such as your IP address and browsing history. The services operate based on the use of cookies.

We may collect data based on your consent.

We record customer service calls so that we can verify the actual discussion, if necessary.

We also collect data from our potential customers when they participate in contests, sweepstakes, or customer events.

What data do we collect?

This data includes your first and last name, address, phone number, email address, date of birth, direct marketing information and consent, company contact information, company name, information provided by you, customer classification information, order, delivery, agreement, and billing information. We store what can be connected to you.

Data created and collected during communication includes information about the communicating parties, connection time, routing information, data transfer protocol, connection format, and location information.

When browsing the Internet, "measurement data" is collected using cookies. This data cannot be associated with a specific person.

The customer information we collect helps us personalize and continually improve your shopping experience on RC TEAM services. We use this information to process orders, deliver products and services, process payments, and communicate with you about your orders, products, services, and promotional offers; maintain and update our records and your accounts with us; provide you with content such as wish lists and customer reviews; and recommend products and services that may be of interest to you. We also use this information to improve our stores and websites, prevent or detect fraud or abuse on our website, and allow third parties to provide technical, logistical, or other functions on our behalf.

List of the types of information we collect:

Information you provide to us

We collect and store all information you provide to us through our website or other means. You may choose not to provide us with certain information, but this may limit your use of our services. We use the information you provide to respond to your requests, personalize your future purchases, improve our services, and communicate with you.

Information collected automatically

Whenever you contact us, we receive and record certain types of information. Like many other websites, we use "cookies" and obtain certain types of information when your browser accesses the RC TEAM website or advertisements and other content displayed on other websites by RC TEAM or on its behalf. account.

Information about emails

To optimize the usefulness and interest of our emails, if your computer allows it, we frequently receive confirmation of emails sent by RC TEAM that you have opened. If you do not wish to receive emails from us, simply notify us in your account.

How do we manage your information?

Please note that the staff of RC TEAM and its subsidiaries and their subcontractors are bound by confidentiality obligations when processing your data.

We maintain the confidentiality of your data and ensure that it is only used for predefined purposes.

Your data is processed for the purpose of producing and delivering the agreed communication and other services, developing services, billing, providing you with the best and most comprehensive services possible, and informing you about our services.

We also use your data for customer communication, such as sending information about our services and for direct marketing purposes.

We also use the data for customer profiling using billing, usage amounts, length of customer relationship, and external classifications. We use both summarized usage data and person-specific data to create target groups for marketing.

We process the data of our potential customers for direct marketing purposes.

We strive to ensure that customer data is up to date and correct.

We delete obsolete and unnecessary data where possible.

We protect all data relating to you through task-based personal access rights and prevent third parties from accessing the data.

Where do we send your data?

We only submit your data to authorities and other telecommunications companies to the extent permitted by applicable law and as indicated in the file description.

When we use subcontractors, we will sign a security agreement with them that also covers the use of your data. We are also responsible for this type of handling on your behalf.

The data protection principles of RC TEAM

The purpose of this data protection policy is to describe the principles and practices we observe at RC TEAM to ensure the protection of privacy, confidentiality of communication, and legal protection of our customers.

RC TEAM regularly updates this policy as operations or services change or develop. For this reason, we encourage you to regularly review the latest statement.

The core values important to RC TEAM include the confidentiality of customer data and communications, as well as the protection of customer privacy in all company operations. When handling our customers' personal data, we follow French legislation, orders and instructions from authorities, and best practices for data processing.

RC TEAM implements a high level of data protection. Personal data and identification data, as well as location-related data, are collected solely for specific, predefined, and legal purposes and are not processed in a manner incompatible with these objectives.

We protect the security of your personal information during transmission by using SSL (Secure Sockets Layer Software), which encrypts the information you enter before it is sent to us.

We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of customers' personal information. Our security procedures may require us to request proof of your identity before we disclose your personal information to you.

We continually train our staff on data processing principles and monitor data usage by appropriate means.

General principles of customer data management

The processing of personal data must always be justified for RC TEAM operations. RC TEAM has defined the purpose of collecting, handling, and submitting personal data in the following section.

RC TEAM only processes customer data necessary for its operations, as defined in the purpose of use indicated in the file description for the customer register. We strive not to process incorrect, incomplete, or outdated data.

The processing of customer data is generally based on a relevant relationship, information received when using or registering for a service, or your consent. We may also process your data for other reasons, for example at your request or when required by law. Your information may be processed within RC TEAM. We encourage our customers to regularly update their contact details.

We record your conversations with our customer service department to verify a commercial transaction, to respond to your requests, and to monitor and develop the quality of service.

Please note that as a customer of RC TEAM, you have the right to check what data about you has been stored in our information systems, or that there is no data about you in our file. You may also refuse the use of your data in accordance with the relevant legislation. The inspection can be carried out once a year free of charge. The request for data inspection must be made with a document signed between RC TEAM and you.

Collection, storage, extraction, and processing of personal data

Register of data collected directly through RC TEAM services:

Contact form

  • Data collected: email and message

  • Purpose: Customer relationship management

  • Data storage: Recording in database

  • Retention period: 1 year

  • Access to data: RC TEAM customer relations department

  • Is the data stored or processed outside the EU: No

Creation of customer account

  • Data collected: Last name, first name, address, phone number, email address, date of birth, direct marketing information and consent, information about the company contact person, company name, information provided by you, customer classification information, order, delivery, agreement, and billing. We store anything that can be connected to you.

  • Purpose: Order / Order tracking / Address / Returns / Credit notes / Loyalty management

  • Data retention: Storage in database

  • Retention period: Customer lifetime / Customers who have been inactive for 2 years are deleted

  • Access to data: Logistics (partially, only data related to the processing and shipping of your order) / Marketing department / Customer service

  • Is the data stored or processed outside the EU: No

Newsletter

opt-in form

  • Data collected: email

  • Purpose: Marketing emails

  • Data retention: Opt-in in database

  • Retention period: Customer opt-in period unless the customer opts out

  • Access to data: Marketing department

  • Is the data stored or processed outside the EU: No



In accordance with the French Data Protection Act, you can exercise your right to access your personal data and have it corrected by clicking on the contact button at the top of this page

Register of data transmitted to subcontractors via the services of RC TEAM:

Shopify

  • Service provider information: https://www.shopify.com/
  • Provider location: Data relating to individuals in the European Union is processed by Shopify's Irish entity, Shopify International Ltd. This data may be transferred to the United States and Canada, but such transfers are carried out in accordance with applicable data protection laws.
  • Purpose: Processing of customer data for the management of the online store.
  • Is the data stored or processed outside the EU: Yes

Klaviyo

  • Service provider information: https://www.klaviyo. com/fr/
  • Provider location: United States
  • Purpose: Marketing emails
  • Are the data stored or processed outside the EU: Yes
  • Service provider's GDPR policy: https://help.klaviyo. com/hc/en-us/articles/360003211651

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Facebook

  • Service provider information: https://www.facebook.com/

  • Provider location: United States

  • Purpose: To log in to your customer account on the website via your Facebook account

  • Are the data stored or processed outside the EU: Yes

  • Service provider's GDPR policy: https://www.facebook.com/

Google

Analytics

Google

Adwords

Sending and sharing data

RC TEAM may only submit your data to third parties in accordance with applicable law. We submit information upon request to authorities, such as the police and security authorities, as well as other authorities for reasons specified by law.

Information about our customers is an important part of our business, and it is not our job to trade in it. We only share this information in the cases mentioned above and for the purposes described in this privacy policy, under RC TEAM's control and which are either subject to this privacy policy or apply rules that are at least as protective as those described in this privacy policy.

In addition, we may submit your data to subcontractors, in which case we will ensure that data confidentiality is maintained, and we will also be responsible for data management in this case. If we process your data outside the EU region, we will protect your data by ensuring that the subcontractor guarantees the appropriate processing of the data.

Processing of identification and location data related to electronic communication

RC TEAM treats all data and messages created during communication as confidential. Our staff is bound by a duty of confidentiality and a prohibition on using messages or other confidential information. When communication takes place via a network, it always leaves a trace. These network traces are called identification data if they can be connected to a person. Network traces are created, for example, during telephone calls, sending electronic messages and SMS messages and browsing the Internet, and may contain information about the correspondents, the connection route or routing, the data transfer protocol used, the event, and the terminals used or their location.

RC TEAM manages communication identification and location information in accordance with applicable law for purposes such as service implementation and use, billing, and technical development. consent, marketing. The data may also be used for billing other service providers to the extent necessary. {

{a5e58516c6bf2561deaa621ca36c7262}} may also manage identification data in the event of misuse, data security breaches, and fault repair.

In all of the above situations, we only process identification and location data to the extent necessary to perform a specific task.

Use of location data

A real-time location method where one person can track another person's location requires the consent of the person being located. The customer may not be located at all if they refuse geolocation services.

If we submit location information to location service providers, we ensure by appropriate means that there is consent from the person to be located.

Persons authorized to manage identification and location data

Only specific persons at RC TEAM whose work requires access to identification and location data may process such data.

In practice, authorization is only granted to persons performing tasks related to billing, maintenance or development of networks or communication services, prevention and investigation of abuse, customer service, and marketing. Persons with the right to handle the data may only manage it to the extent necessary to perform individual tasks.

Duration of processing of identification and location data and data storage

We process identification and location data for as long as necessary for billing, technical development, fault repair, marketing, investigation of misuse, or data security purposes. However, handling only takes place to the extent required by the actions and without unduly compromising the confidentiality of a message and the protection of privacy.

We store the data required for billing for at least one year from the invoice due date and for a period not exceeding three years from the invoice due date, unless it is necessary to retain the data for a longer period related to the collection of the invoice. Otherwise, data is stored to the extent permitted and required by relevant legislation.

Websites, tracking visits

We also collect data regarding website visits. This data includes the IP address and corresponding DNS name, the organization that registered the IP address, the name and address of the page visited, the time the page was loaded, and the type of browser.

Please note that the IP address is an identification required for the functioning of the Internet, used to direct the messages transmitted over the Internet to the appropriate locations. As a rule, the IP address is not connected to the person using the computer, but it may be connected to the organization that registered the IP address. The IP address connection can be established at the request of the authorities.

Cookies

As a customer of RC TEAM, you can visit our websites anonymously. However, like most websites, we use cookie technology. When you view our website, the cookie sets a random number for the browser that does not indicate your identity. Cookies help RC TEAM determine which sections of its websites are most popular, where visitors go, and how long they stay there. The data is used to implement and develop services and target advertisements on the websites.

You can prevent the cookie from being stored by changing your browser settings. In some cases, prevention may slow down or make it impossible to browse the pages or the website.

Data security

We ensure the security of our services' data by using methods that are proportionate to the severity and sophistication of the threats and the cost.

RC TEAM takes care to perform actions aimed at preventing data security breaches or eliminating disruptions that affect data security. In addition, we use all means to ensure that the confidentiality of messages or the protection of privacy is not unduly compromised when performing the above actions.

We provide information about actions related to the data security of our services and other data security issues through appropriate channels, such as our website or customer newsletters.

In order to prevent data security breaches and eliminate disruptions affecting data security, we may, among other things, prevent the receipt of electronic messages, remove virus and other malware from messages, and take other comparable technical measures. necessary measures within the limits authorized and required by relevant legislation. We use physical, administrative, and technical safeguards to keep messages and identification data transmitted over the communications network confidential. These actions reduce the risk of your data being disclosed to third parties and prevent misuse or other unauthorized access. Some of our services also use standardized encryption methods.

Please note that as a user of RC TEAM services, you must also use the most appropriate methods to ensure your own data security. We encourage you to store and use our services and your terminals with care and to control their use, for example by using secure codes and unique passwords, and to use adequate antivirus and firewall services and keep them and the operating system up to date.

Customer communication and direct marketing

RC TEAM sends customer messages regarding its products and services to its customers via the consent available in the customer account.

RC TEAM also sends messages from Direct marketing in electronic format. You have the right to prohibit RC TEAM from sending you direct marketing messages. You can prohibit marketing by following the instructions included in the direct marketing message or via your customer account available on our website.

SMS Marketing and Notifications

We use Klaviyo to send SMS messages for marketing and notification purposes. By signing up for our SMS service, you consent to receiving automated marketing messages at the phone number you provided. The frequency of messages may vary. You may opt out at any time by following the instructions in the message. We will not share your information with third parties without your explicit consent.