YOUR PERSONAL INFORMATION

The Principles of Personal Data Protection of RC TEAM

Your Requests to Modify Your Personal Data

  • As a user of the services of the company RC TEAM, you can modify your personal data from your customer account. 

  • If you wish to delete your customer account, you can also perform this action (note that this action is irreversible, you will lose access to your order history, loyalty points, promo codes, etc. But it will be possible to create a new customer account) from your customer account. 

  • It is possible to export your personal data from your customer account.

  • For any other request for access, obtaining, rectification, or deletion of your personal data, we invite you to contact our data protection service. 

Introduction

This page describes the principles with which RC TEAM collects different types of data about its customers. The elements described on this page are explained in detail in the data protection principles of RC TEAM.

Also, this page details the commitments regarding the security and data protection policy of RC TEAM in order to respect, to the maximum extent, your privacy.

Definitions

To avoid imprecise interpretation, here are some elements to understand the terms used:

  • Personal data: any information relating to an identified or identifiable natural person is considered to be "an identifiable natural person" a natural person who can be identified, directly or indirectly.

  • Processing: any operation or set of operations performed or not using automated processes and applied to personal data or sets of personal data (collection, recording, transmission, storage, retention, extraction, consultation, use, interconnection, segmentation, etc.).

Data Controller

Any processing of personal information communicated to RC TEAM is carried out under the responsibility of the company RC TEAM, ZA du Pinay 2, 42700 Firminy, 48185459400043.

How Do We Collect Data About You?

The collection of your personal data (such as name and contact details) is most often based on your customer relationship or another relevant relationship with us. For example, we collect data when you perform actions on our services, by registering as a user of our site, using the services of RC TEAM, or by providing us with other information.

When you use the network and communication services of RC TEAM, for example by making a call or creating your customer account or sending an email, identification data is stored in our systems for the use of the services.

When you visit the websites of RC TEAM or load pages from them, you leave us various types of anonymous browsing data, such as your IP address and browsing history. The operation of the services is based on the use of cookies.

We may collect data based on your consent.

We record customer service calls in order to be able to verify the actual discussion, if necessary.

We also collect data from our potential customers when they participate in contests, sweepstakes, or customer events.

What data do we collect?

This data includes your first name, last name, address, phone number, email address, date of birth, direct marketing information and consent, company contact person information, company name, information provided by you, customer classification information, order, delivery, agreement and billing. We store what can be connected to you.

Data created and collected during communication includes information about the communicating parties, connection time, routing information, data transfer protocol, connection format, and location information.

When browsing the Internet, “measurement data” is collected using cookies. This data cannot be associated with a person.

The customer information we collect helps us to personalize and continually improve your shopping experience on the services of RC TEAM. We use this information to process orders, deliver products and services, process payments, and communicate with you regarding your orders, products, services, and promotional offers, maintain and update our files and thus your accounts with us, provide you with content such as wish lists and customer reviews, and recommend products and services that may interest you. We also use this information to improve our stores and websites, prevent or detect fraud or abuse on our website, and allow third parties to provide technical, logistical, or other functions on our behalf.

List of types of information we collect:

 

Information you provide us

We collect and store all the information you provide us through our website or by other means. You can choose not to provide us with certain information, however, this decision may limit the use of our services. We use the information you provide us, in particular to respond to your requests, personalize your future purchases, improve our services, and communicate with you.

 

Information collected automatically

Each time you come into contact with us, we receive and record certain types of information. Like many other websites, we use "cookies" and obtain certain types of information when your browser accesses the site of RC TEAM or advertisements and other content displayed on other websites by RC TEAM or on its behalf.

 

Information related to emails

To optimize the usefulness and interest of our emails, if your computer allows it, we frequently receive a confirmation of the emails sent by RC TEAM that you have opened. If you do not wish to receive emails from us, simply notify us in your account.

 

How do we manage your information?

Please note that the staff of RC TEAM and its subsidiaries and their subcontractors act under the obligation of secrecy when processing data concerning you.

We maintain the confidentiality of data concerning you and ensure that it is only used for predefined purposes.

Your data is processed with the aim of producing and delivering the agreed communication and other services, developing the services, billing, providing you with the best and most comprehensive services possible, and informing you about our services.

We also use your data for customer communication, such as sending information about our services and for direct marketing purposes.

We also use data for customer profiling using billing, usage amounts, duration of the customer relationship, and external classifications. We use both summarized usage data and person-specific data to create target groups for marketing.

We process the data of our potential customers for direct marketing purposes.

We strive to ensure that customer data is up-to-date and accurate.

We delete outdated and unnecessary data whenever possible.

We protect all data concerning you through task-based personal access rights and prevent third-party access to the data.

Where do we send your data?

We only submit your data to the extent permitted by applicable law and as indicated in the file description to authorities and other telecommunications companies.

When we use subcontractors, we will sign a security agreement with them that also covers the use of your data. We are also responsible for this kind of handling on your behalf.

RC TEAM's data protection principles

The purpose of this data protection policy is to describe the principles and practices that we observe at RC TEAM to ensure the protection of privacy, the confidentiality of communication, and the legal protection of our customers.

RC TEAM regularly updates this policy as operations or services change or develop. For this reason, we encourage you to regularly review the latest statement.

The important core values for RC TEAM include the privacy of customer data and communication, as well as the protection of customer privacy in all company operations. When handling our customers' personal data, we follow French legislation, orders and instructions from authorities, and good data processing practices.

RC TEAM implements a high level of data protection. Personal and identification data, as well as location-related data, are collected only for specific predefined and legal purposes and are not processed in a manner incompatible with these objectives.

We protect the security of your personal information during transmission by using SSL (Secure Sockets Layer) software, which encrypts the information you enter before it is sent to us.

We maintain physical, electronic, and procedural security measures in connection with the collection, storage, and communication of customers' personal information. Our security procedures may require us to ask for proof of your identity before we can disclose your personal information to you.

We constantly train our staff on the principles of data processing and monitor data usage through appropriate means.

The general principles of customer data management

The processing of personal data must always be justified for the operations of RC TEAM. RC TEAM has defined the purpose of collecting, handling, and submitting personal data in the following section.

RC TEAM only processes customer data necessary for its operations, as defined in the purpose of use specified in the file description for the customer registry. We strive not to process incorrect, incomplete, or outdated data.

The processing of customer data is generally based on a relevant relationship, information received during the use or registration of a service, or your consent. We may also process your data for other reasons, such as at your request or when required by law. Your information may be processed within RC TEAM. We encourage our customers to regularly update their contact information.

We record your conversations with our customer service to verify a business transaction, respond to your inquiries, and monitor and develop service quality.

Please note that as a customer of RC TEAM, you have the right to verify what data concerning you has been stored in our information systems, or that there is no data concerning you in our file. You can also refuse the use of your data in accordance with relevant legislation. The inspection can be carried out once a year free of charge. The data inspection request must be made with a signed document between RC TEAM and you.

Collection, storage, extraction, and processing of personal data

 

Register of data collected directly via the services of RC TEAM :

Contact Form

  • Data collected: email and message

  • Purpose pursued: Customer relationship management

  • Data retention: Database recording

  • Retention period: 1 year

  • Data access: The customer relationship service of RC TEAM

  • Are the data stored or processed outside the EU: No

Customer Account Creation

  • Data collected: name, first name, address, phone number, email address, date of birth, direct marketing information and consent, company contact information, company name, information provided by yourself, customer classification information, order, delivery, agreement and billing. We store what can be connected to you.

  • Purpose pursued: Order / Order tracking / Address / Returns / Credit / Loyalty management

  • Data retention: Database recording

  • Retention period: Customer's lifetime / Inactive customers for 2 years are deleted

  • Data access: Logistics (partially, only data related to processing and shipping your order) / Marketing service / Customer service

  • Are the data stored or processed outside the EU: No

Newsletter Opt-in Form

  • Data collected: email

  • Purpose pursued: Marketing emails

  • Data retention: Opt-in in database

  • Retention period: Opt-in duration of the client unless refused by the client

  • Data access: Marketing service

  • Are the data stored or processed outside the EU: No



In accordance with the "data protection and freedom" law, you can exercise your right to access and rectify data concerning you via the contact button available at the top of this page

Register of data transmitted to subcontractors via the services of RC TEAM :

Shopify

  • Provider information: https://www.shopify.com/
  • Provider location: The data of European Union subjects are processed by Shopify's Irish entity, Shopify International Ltd. These data may be transferred to the United States and Canada, but these transfers are carried out in accordance with applicable data protection laws.
  • Purpose pursued: Customer data processing for online store management.
  • Are the data stored or processed outside the EU: Yes

Klaviyo

 

Nosto

 

Facebook

  • Service provider information: https://www.facebook.com/

  • Service provider location: United States

  • Objective pursued: Connection to your customer account on the site via your Facebook account

  • Are data stored or processed outside the EU: Yes

  • Service provider's GDPR charter: https://www.facebook.com/

 

Google Analytics

 

Google Adwords

 

Sending and sharing data

RC TEAM can only submit your data to third parties in accordance with the legislation in force. We submit information upon request to authorities, such as the police and security authorities, as well as other authorities for the reasons specified by law.

The information related to our clients represents an important part of our activity and our business is not to trade it. We share this information only in the previously stated cases and for the purposes described in this privacy policy with RC TEAM control and which are either subject to this privacy policy or apply rules at least as protective as those described in this privacy policy.

Furthermore, we may submit your data to subcontractors, in which case we will ensure that the confidentiality of the data is maintained, and we will also be responsible for data management in this case. If we process your data outside the EU region, we will protect your data by ensuring that the subcontractor guarantees appropriate data processing.

Processing of identification and location data related to electronic communication

RC TEAM treats all data and messages created during communication as confidential. Our staff is bound by an obligation of secrecy and a prohibition on using messages or other confidential information. When communication takes place via a network, it always leaves a trace. These network traces are called identification data if they can be connected to a person. Network traces are created, for example, during phone calls, sending electronic messages and SMS, and browsing the Internet, and may contain information about correspondents, the connection route or routing, the data transfer protocol used, the event, and the terminals used or their location.

RC TEAM manages communication identification and location information in accordance with the prevailing law for purposes such as the implementation and use of services, billing, and technical development. consent, marketing. The data may also be used for billing other service providers as necessary.

RC TEAM may also manage identification data in cases of misuse, data security breaches, and fault repair.

In all the above situations, we only process identification and location data to the extent necessary to accomplish a specific task.

Use of location data

A real location method where another person can track where another person is requires the consent of the person to be located. The client may not be located at all if they refuse geolocation services.

If we submit location information to location service providers, we ensure by appropriate means that there is consent from the person to be located.

Persons authorized to manage identification and location data

Only specific persons at RC TEAM whose work requires access to identification and location data can process this data.

In practice, authorization is only granted to people performing tasks related to billing, maintenance or development of networks or communication services, prevention and investigation of abuse, customer service, and marketing. People who have the right to handle the data can only manage it to the extent required to perform individual tasks.

Duration of processing of identification and location data and data storage

We process identification and location data as long as necessary for billing, technical development, fault repair, marketing, investigation of misuse, or data security purposes. However, handling only takes place to the extent required by the actions and without unduly compromising the confidentiality of a message and the protection of privacy.

We store the required billing data for at least one year from the invoice due date and for a period not exceeding three years from the invoice due date, unless there is a need to keep the data for a longer period related to the collection of the invoice. Otherwise, the data is stored to the extent permitted and required by relevant legislation.

Websites, tracking visits

We also collect data regarding website visits. This data includes the IP address and corresponding DNS name, the organization that registered the IP address, the name and address of the visited page, the page load time, and the browser type.

Please note that the IP address is a required identification for the operation of the Internet, used to direct messages transmitted on the Internet to the appropriate locations. Generally, the IP address is not connected to the person using the computer, but it can be connected to the organization that registered the IP address. The IP address connection can be established at the request of the authorities.

Cookies

As a customer of RC TEAM, you can browse our websites anonymously. However, like most websites, we use cookie technology. When you view our website, the cookie sets a random number for the browser that does not indicate your identity. Cookies help RC TEAM determine which sections of its websites are the most popular, where visitors go, and how long they stay. The data is used to implement and develop services and target advertisements on the websites.

You can prevent the storage of the cookie by changing your browser settings. In some cases, prevention may slow down or make it impossible to navigate the pages or website.

Data security

We ensure the security of our services' data by using methods proportionate to the severity and sophistication of the threats as well as the cost.

RC TEAM takes care to perform actions aimed at preventing data security breaches or eliminating disruptions that affect data security. Additionally, we use all means to ensure that the confidentiality of messages or the protection of privacy is not unduly compromised when performing the above actions.

We provide information on actions related to the data security of our services and other issues concerning data security through appropriate channels, such as our website or customer bulletins.

In order to prevent data security breaches and eliminate disruptions affecting data security, we may, among other things, prevent the receipt of electronic messages, delete virus and other malicious software from messages, and take other comparable technical measures necessary within the limits authorized and required specified in relevant legislation. We use physical, administrative, and technical protection measures to keep messages and identification data transmitted over the communication network confidential. These actions reduce the risk that data concerning you might be disclosed to third parties and prevent any misuse or other unauthorized access. Some of our services also use standardized encryption methods.

Please note that as a user of RC TEAM services, you should also use the most appropriate methods to ensure your own data security. We encourage you to store and use our services and your terminals carefully and control their use, for example, by using secure codes and unique passwords, and to use sufficient antivirus and firewall services and keep them, as well as the operating system, up to date.

Customer Communication and Direct Marketing

RC TEAM sends customer messages regarding its products and services to its customers via the consent available in the customer account.

RC TEAM also sends direct marketing messages in electronic format. You have the right to prohibit RC TEAM from sending direct marketing messages. You can prohibit marketing by following the instructions included in the direct marketing message or via your customer account available on our website.

SMS Marketing and Notifications

We use Klaviyo for sending SMS for marketing and notification purposes. By signing up for our SMS service, you consent to receive automated marketing messages at the phone number you provided. The frequency of messages may vary. You can unsubscribe at any time by following the instructions in the message. We will not share your information with third parties without your explicit consent.